Shipping policy
Every marymoretail order ships free to the United States on a fully tracked service. Here is what to expect from checkout to your door.
Where we ship
We currently ship to the United States only (excluding PO boxes and APO/FPO/DPO addresses — our furniture couriers require a street address).
Shipping costs
Standard shipping is free on every order, with no minimum spend.
Delivery timeframes
- Order processing: 1–2 business days (Monday–Friday, excluding public holidays)
- Transit time: 6–10 business days after dispatch
- Total estimated delivery: 7–12 business days from purchase
Orders placed on weekends or public holidays are processed the next business day. Delivery times are estimates and can vary with carrier and regional factors.
Tracking
You will receive a dispatch email with your tracking number as soon as your order ships. Tracking events can take 24–48 hours to appear. You can follow your delivery via the link in that email or through our Track Your Order page.
Missing or delayed deliveries
If your tracking has not updated for more than 5 business days, or your order has not arrived within the estimated window, contact us and we will investigate with the carrier and put it right — whether that is locating the parcel, a replacement or a refund.
Order changes
Need to change your delivery address? Contact us as soon as possible — we can update it any time before dispatch.
marymoretail
Email: Sheedymary1@outlook.com
Phone: +61 429 180 263
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Response time: we aim to reply within 1–2 business days.