Refund policy

We want you to be happy with what you ordered. If something is not right, here is exactly how returns work at marymoretail.

Return window

You have 30 days from the day your order is delivered to request a return.

Eligibility

To be eligible, items must be unused, unassembled or carefully disassembled, in their original packaging, and accompanied by your order number or proof of purchase. Returns that have not been requested and approved in advance cannot be accepted.

How to start a return

Email Sheedymary1@outlook.com with your order number and the reason for the return. We will reply within 1–2 business days with approval and return instructions, including the return address. Please do not send items back before receiving instructions.

Return shipping costs

  • Damaged, defective or incorrect items: we cover all costs. We may arrange a replacement part, a full replacement or a full refund — no return shipping charged to you.
  • Change of mind: you are responsible for return shipping to our returns address. We recommend a tracked service, as we cannot refund items lost in return transit.

Damages and issues

Please inspect your order on delivery. If an item arrives damaged, defective, or you received the wrong item, email us within 48 hours of delivery with photos of the item and packaging so we can resolve it quickly.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 7–10 business days. Your bank or card issuer may need additional time to post the refund.

Cancellations

Orders can be cancelled for a full refund any time before they ship. Once shipped, the standard return process applies.

Non-returnable items

Gift cards and items marked as final sale cannot be returned. Items that have been assembled and used beyond inspection may be refused or subject to a reduced refund.

marymoretail
Email: Sheedymary1@outlook.com
Phone: +61 429 180 263
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Response time: we aim to reply within 1–2 business days.