FAQ
How long will it take to receive my order?
Orders are processed within 1–2 business days (Monday–Friday). Transit takes 6–10 business days with full tracking, so most orders arrive within 7–12 business days of being placed. Full details are in our Shipping Policy.
Do you offer free shipping?
Yes — standard shipping is free on every US order, with no minimum spend.
Where is marymoretail located?
We're an online-only retailer operated from Australia, serving customers across the United States. We don't have a physical showroom.
What if I receive a damaged or defective product?
Email us at Sheedymary1@outlook.com within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement part, a full replacement or a refund — at no cost to you.
Can I cancel my order after it's placed?
If your order hasn't shipped yet, yes — contact us as soon as possible and we'll cancel and refund it in full. Once it has shipped, it falls under our standard return process.
What is your return policy?
You have 30 days from delivery to request a return. Items need to be unused, in their original packaging, with proof of purchase. See the Return & Refund Policy for the full conditions.
When will I receive my refund?
Refunds are issued to your original payment method within 7–10 business days after we receive and inspect the return.
Do you offer assembly?
Our furniture ships flat-packed with instructions and fittings included. Most pieces assemble in under 45 minutes; larger items are easier with two people.
How can I contact customer support?
Email Sheedymary1@outlook.com or call +61 429 180 263, Monday to Friday, 9:00 AM – 5:00 PM (AEST). We aim to reply within 1–2 business days.
Do you ship internationally?
We currently ship to the United States only.
Do you have a physical store?
No — we're online-only, which is part of how we keep prices down.
Can I place a bulk or trade order?
For orders of five or more of the same item, email us for availability and lead times before ordering.
How do I track my order?
You'll receive a tracking number by email as soon as your order ships. See our Track Your Order page.